NetOne Group Chief executive officer, Eng Raphel Mushanawani
By Edward Makuzva
As the 44th SADC Summit of Heads,of State and Government will be held on 27 August 2024,in Harare, Zimbabwe approaches, NetOne, Zimbabwe’s premier mobile network operator, is pulling out all the stops to demonstrate its unwavering commitment to innovation and customer satisfaction.
With the summit scheduled for August, the company has been working tirelessly to ensure that its digital solutions, network infrastructure, and customer support services are not just ready, but exceptional.
The theme for the event is “Promoting Innovation to unlock opportunities for sustained economic growth and development towards an Industrialised SADC” .
In an interview, NetOne’s Group Chief Executive officer Eng Rachael Mushanawani added that NetOne ‘s state-of-the-art digital solutions are set to revolutionize the summit experience for delegates and attendees.
” Their pioneering offerings include mobile applications for event scheduling and real-time notifications, along with digital payment platforms that ensure seamless and secure transactions throughout the summit.
“These advancements promise to keep everyone in the loop and facilitate effortless interactions.
“To provide instantaneous assistance, NetOne’s digital support team has significantly amplified its social media presence and online support channels.
” Available 24/7, this team is dedicated to resolving any issues promptly, ensuring that the delegates’ experience remains smooth and uninterrupted. NetOne’s social media handles will serve as a hub for real-time support and updates, keeping everyone connected and informed.
“To magnify the summit’s message and ensure it resonates far and wide, NetOne has implemented advanced amplification solutions”, Eng Mushanawani explained.
Eng Mushanawani highlighted that these include enhanced 5G coverage, increased bandwidth, and advanced network optimization, all designed to guarantee seamless, uninterrupted connectivity.
He said the company has also upgraded its network infrastructure to handle the high demand, ensuring high-speed connections for all attendees.
“NetOne’s sales team is ready to roll out the red carpet with exclusive promotions and discounts for delegates and attendees. These enticing offers include free NetOne SIM cards to keep delegates connected without hassle, discounted mobile devices providing top-of-the-line tech at unbeatable prices, and personalized customer support catering to every need with bespoke service.
“In a bid to ensure seamless connectivity for international visitors, NetOne has activated international roaming agreements with numerous operators across the region. This allows delegates to stay connected using their existing mobile numbers, eliminating the need for local SIM cards and offering worry-free connectivity.
“NetOne’s team is in close collaboration with the government and other key stakeholders to ensure the summit’s success. Their comprehensive strategy includes collaborative event planning and management, extensive media support and press coverage, and efficient crisis communication and issue management, all aimed at ensuring a flawless event”, said Eng Mushanawani.
NetOne Chief Executive officer revealed that further enhance the experience for delegates and attendees, NetOne’s Mobile Financial Service, OneMoney, offers a convenient, secure payment solution. With OneMoney, transactions are effortless, allowing everyone to focus on what matters most.
“Additionally, NetOne’s technical and network support teams are on standby, prepared to address any issues with speed and efficiency, ensuring that the summit runs smoothly.
“NetOne has gone above and beyond by deploying temporary cell sites to guarantee seamless connectivity at the summit venue. Their staff has undergone extensive training to provide exceptional customer service and support, ensuring that every attendee feels valued and connected.
“We are proud to support the SADC 44th Summit and, by taking a multifaceted approach, are committed to delivering exceptional connectivity and service to all attendees,” said NetOne , Eng Mushanawani.
With these comprehensive preparations, NetOne is not just ready for the 44th SADC Summit – they are poised to set a new standard for digital excellence and seamless connectivity.
The SADC Summit is the supreme policy-making institution of SADC, and it’s responsible for the overall policy direction and control of the community’s functions.
The event will be attended by the Heads of State and Government from the 16 SADC member states, as well as heads of continental and regional bodies as observers.
