By Dickson Bandera
TelOne, one of Zimbabwe’s leading telecommunications providers, has issued a strong reminder to its customers to purchase LTE SIM cards exclusively from its official outlets to protect users from counterfeit products and possible service disruptions.
There has been a growing trend of unscrupulous sellers pricing the lines for up to US$100 — a figure TelOne says is not official and should be disregarded.
In an official statement released yesterday, the state-owned internet giant reiterated its commitment to delivering reliable data services for schools, corporates, and residential customers — a reputation the company has built over many years of consistent service across Zimbabwe.
“TelOne LTE SIM cards are only available at our authorised outlets for just US$2,” the company said. “We urge our valued clients not to buy SIM cards from unauthorised dealers, as doing so exposes them to fraud and potential service disconnections.”
TelOne has significantly expanded its LTE network coverage in recent years, becoming a trusted connectivity partner for thousands of schools, businesses, and households nationwide. With internet access now critical for learning, remote work, and daily life, the company says that ensuring customers receive genuine products is vital for maintaining service quality and user security.
The telecommunications firm warned that any SIM cards bought through unofficial channels may not be activated or supported. Customers are strongly encouraged to visit their nearest TelOne shop or accredited dealer to purchase or replace SIM cards safely.
TelOne’s LTE packages have become popular for providing affordable, stable, and high-speed data to homes and institutions at a time when dependable connectivity is increasingly essential for economic growth and educational development.
The company reaffirmed its commitment to investing in network upgrades and expanding its footprint to deliver improved services to communities across Zimbabwe.
Meanwhile, TelOne has announced the introduction of new data packages, effective 5 August 2025, aimed at expanding internet access to even more Zimbabweans, catering to different needs and budgets as the demand for reliable data continues to grow.
